Unity Health Update

By Steph Hayle (Community & Wellbeing Officer)

This morning Unity Health sent out an email to patients updating them on their current state of service, announcing the two practices (Kimberlow Hill and Wenlock Terrace) have been placed into “special measures” after an investigation by the Care Quality Commission (CQC) found services to be “inadequate”.

As a Union we have taken the many concerns students had about Unity Health on board and have lobbied over time for an improvement in services for students.The concerns raised in the report echo the views of many of our students, and we are glad these have now been taken seriously. We are however extremely concerned about the CQC’s findings and disappointed more was not done prior to this investigation to address the complaints that have been raised to Unity.

Unity Health has however assured patients that they will be working throughout summer, closely monitored by the CQC and the Clinical Commissioning Group (responsible for planning and commissioning GP services for the local area) to ensure that these issues are dealt with in a timely and effective manner.  They have explained that over the coming months they will be reaching out to patients to ask where you believe they can improve in order to build a full picture of the situation and patients’ priorities for improvements - Please do feed into this consultation, and get in touch with YUSU alongside if you have further concerns.

Going forward, as part of measures being taken to urgently tackle the concerns and pressure Unity is facing the surgery will not be registering new patients to the practice until further notice. Plans are already in place for Jorvik Gillygate to operate as alternative practice in which new students can register over the summer period.  For current patients, access to Unity remains unchanged.

Over the summer period practice staff will be working hard to address many of these issues with the Clinical Commissioning Group and local Healthwatch team before another inspection to assess improvements can take place. We've been assured that the CCG is giving the highest priority to addressing these issues ahead of the start of the next academic year, with the intention to re-open patient registration for Unity as soon as measures have been taken to address the CQC’s concerns.  

The full CQC inspection findings will be available soon.


Further information

Feedback to Unity Health:

Any feedback regarding the CQC inspection findings please contact: admin.unityhealth@nhs.net
or attend one of three Saturday morning drop in sessions from 9am-10.30am on 21st July, 28th July or 4th August at Kimberlow Hill surgery.

New patient registrations

During the summer period Jorvik Gillygate Practice has agreed to take new University of York student registrations.